TERMS & CONDITIONS

1. BOOKING

A booking is considered confirmed once the required payment has been received and confirmation has been issued by EliteStay Management. The person making the booking must provide accurate information, including the number of guests and contact details. The person making the booking is responsible for ensuring that all guests in their group comply with these Terms & Conditions and the applicable house rules.

2. GUEST INFORMATION

Guests must provide accurate and complete information when making a reservation. The number of guests staying at the property must not exceed the maximum occupancy stated for the property unless prior approval has been obtained from EliteStay Management.

3. PAYMENT

All payments must be made according to the payment schedule and payment method stated at the time of booking. A booking may be cancelled if the required payment is not received within the specified period.

4. CANCELLATION

Cancellation and refund conditions depend on the cancellation policy applicable to the individual booking or property. Any refund will be processed according to the applicable cancellation policy and after deduction of any applicable charges.

5. CHECK-IN AND CHECK-OUT

Guests must follow the check-in and check-out times stated in their booking confirmation. Early check-in and late check-out are subject to availability and prior approval. Additional charges may apply for unauthorised late check-out.

6. SECURITY DEPOSIT

A security or damage deposit may be required for certain properties. The deposit may be used to cover damage to the property, missing items, excessive cleaning, unauthorised additional guests, or other costs resulting from a breach of the house rules or these Terms & Conditions. Any remaining deposit will be returned according to the applicable property policy after check-out and inspection.

7. DAMAGE TO PROPERTY

Guests are responsible for any damage, loss or breakage caused by themselves or members of their group during their stay. Guests must inform EliteStay Management as soon as possible if any damage or problem occurs.

8. HOUSE RULES

Guests must comply with all house rules provided for the property. Smoking indoors, unauthorised parties, excessive noise, illegal activities and other prohibited activities are not permitted. Failure to comply with the house rules may result in additional charges or termination of the stay, subject to applicable laws and booking terms.

9. PARTIES AND EVENTS

Parties, events, celebrations or gatherings involving additional guests are not permitted unless prior written approval has been obtained from EliteStay Management. Any activity that causes disturbance, excessive noise or complaints from neighbours is prohibited.

10. SWIMMING POOL

Swimming pools are used at the guest's own risk. Children must be supervised by an adult at all times. EliteStay Management shall not be responsible for accidents or injuries resulting from improper or unsafe use of the swimming pool, except where liability cannot legally be excluded.

11. PERSONAL BELONGINGS

Guests are responsible for their own personal belongings during their stay. EliteStay Management is not responsible for loss, theft or damage to personal belongings left at the property, except where liability is required by applicable law.

12. MAINTENANCE AND REPAIRS

EliteStay Management will make reasonable efforts to ensure that the property and its facilities are maintained in good working condition. Occasional maintenance issues, equipment failures or circumstances beyond our control may occur. Where possible, we will make reasonable efforts to resolve reported issues during the guest's stay.

13. ACCOMMODATION AVAILABILITY

In exceptional circumstances, such as serious property damage, safety issues or circumstances beyond our reasonable control, EliteStay Management may need to relocate a guest or cancel a reservation. Where this occurs, we will communicate with the guest and provide an appropriate solution in accordance with applicable law and the booking terms.

14. PROHIBITED ACTIVITIES

Guests must not use the property for illegal activities or any activity that may cause damage, danger, nuisance or disturbance to neighbours or the surrounding community.

15. PETS

Pets are not permitted unless the individual property specifically states that pets are allowed or prior approval has been obtained from EliteStay Management.

16. COMPLAINTS AND ISSUES

Guests should report any problem with the property to EliteStay Management as soon as reasonably possible during their stay so that we have an opportunity to address the issue.

17. CHANGES TO THESE TERMS

EliteStay Management reserves the right to update these Terms & Conditions from time to time. The Terms & Conditions applicable to a booking are those provided or made available to the guest at the time of booking, subject to applicable law.

18. ACCEPTANCE

By making a booking with EliteStay Management, the guest confirms that they have read, understood and agreed to these Terms & Conditions, together with the applicable house rules and property-specific conditions.